Support engineers, or more specifically engineers of technical support, address client questions and concerns about the products of their company. These experts respond to incoming customer calls and technical issues with troubleshooting. The instructional demands for this profession differ, although it is common to require a degree from an associate or bachelor in a technical sector. Individuals can also discover positions with considerable professional experience. Besides addressing client requests, concerns, and suggestions, support technicians may concentrate on problems raised within their business by other departments, such as sales, manufacturing, and operations. They can operate in a multitude of sectors, ranging from health care to telecom. Support technicians serve as specialists in the products produced and developed by their business. Support engineers also report flaws or give product enhancement recommendations. Supporting technicians contribute to product understanding through their inquiries and assist facilitate future technical support. Other obligations may include taking action to fix issues, troubleshooting, reacting to phone calls, and reacting to messages.
A brief history of Glasgow The River Clyde is key to the growth of Glasgow from a small 6th century settlement to the biggest city in Scotland today, and the third biggest city in the United Kingdom. From a 6th century settlement to today There is evidence of a settlement on the River Clyde since prehistoric times, but it is Saint Mungo, the patron saint of the city who is famous for founding the city in the 6th century with the construction of a small church where Glasgow cathedral now stands. Bishop Jocelyn is credited with gaining the status of burgh for the city in the 12th century from King William, thus creating a cause for celebration which led to the creation of the Glasgow Fair, an event which still takes place today. The Scottish Englighteenment period Glasgow's biggest periods of growth which contributed to its size and status today were during the Scottish Enlightenment period and the Industrial Revolution. The Scottish Enlightenment was a period in which Glasgow, in particular, was recognised for its contribution towards philosophy, literacy and invention at a European level. It took place during the era of the signing of the Act of Union between England and Scotland as the two countries joined as part of Great Britain. The famous poet Robert Burns, philosopher and economist David Hume and economic pioneer Adam Smith who wrote the Wealth of Nations, were key drivers of the changes associated with this period in Glasgow's history. The Industrial Revolution The Industrial Revolution brought about a great number of changes to the city, notably along the River Cyde which was drained to make way for shipbuilding yards. The heart of the city was transformed by a deep river and the industries and wealth which grew and prospered from it, from cotton to glass production, to textiles, paper and soap. As well as new wealth, the Industrial Revolution impacted on the migration of people from the countryside to the city, thus determining the layout and construction of the city today. From hospitals to schools to housing, Glasgow retains signs of its Industrial Revolution history in its makeup today. Present day Glasgow Named European City of Culture in 1990, Glasgow today is a hub for finance, education, culture, arts, food and one of Scotland's most famous exports - Scottish whisky. There are several distilleries in and around the city which help contribute to the economic wealth of the city and its inhabitants.