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Quality Assurance Manager



Depending on Experience

Warrington, United Kingdom

United Kingdom

Quality Engineering




Permanent | Full Time


To manage and control the Company Business Management System and associated quality assurance processes, including the management of the audit process and external accreditation requirements.

To support and manage necessary quality assurance, document control and system resources required to provide effective support to the organisation.


To provide support and guidance to operational areas in accordance with the approved Business Management System and application of the internal audit programme, ensuring continual improvement is effectively applied.


Report to: UK HSEQ Director

Location: Warrington


Role Specific Activities

  • Deliver the stated quality aims of company policies, external requirements and adopted third party certification schemes
  • Overall management and maintenance of all aspects of the business management system and document control in accordance with internal and external requirements
  • Development, implementation and maintenance of quality assurance processes and procedures
  • Production and development of the annual audit programme that fully encompasses all relevant functions and processes within the organisation and within the external supply chain
  • Management and verification of the company audit team and planning / allocation of audits in accordance with the defined schedule
  • Ensuring training and skill set of internal audit team is maintained and applied appropriately
  • Conducting internal and external audits
  • Ensuring the quality of audit processes and report generation, providing coaching to internal audit team as appropriate
  • Liaison with Procurement to ensure a robust supplier pre-qualification scheme is managed and maintained

  • Supporting operational disciplines with the development, implementation and maintenance of system processes and procedures
  • Reporting on performance and the continual development of the Business Management System for all company operations
  • Provision of support to the commercial tendering and bid process in relation to quality management
  • To ensure effective management of designated quality assurance, document control and management system personnel providing guidance and support
  • Organisation and liaison with all external accreditation bodies to manage certification schemes, recertification and periodic audit programmes, inclusive of ISO 9001 / ISO 14001 / ISO 45001 / Achilles Verify (FPAL & UVDB) / ISO 27001 / TickIt / PED & other industry standards
  • To identify and report any deficiencies or urgent matters relating to accreditation compliance or matters associated with the business management system
  • To ensure full utilisation of internal reporting systems to capture all quality related data, such as audit findings, non-conformities, observations, improvement opportunities
  • Ensure the required corrective action is identified and monitored for effective close out to address deficiencies, customer complaints and non-conformities
  • Development of training and guidance processes in relation to the Business Management System, including coaching and guiding personnel
  • Development and implementation of quality management strategy and continual improvement objectives
  • Aid the realisation and delivery of quality KPI’s, targets and objectives
  • Ensuring the effective communication of quality management and accreditation matters within the organisation
  • Point of contact for quality assurance matters and quality system performance with all internal and external organisations
  • Overseeing lessons learnt and best practice processes to aid continual learning within the business
  • Presentation and delivery of quality management, system and audit related performance, statistical data and reports
  • Support with identification and delivery of quality related training as appropriate
  • Maintains links with relevant external/professional bodies, identifying and implementing best practice and leading improvements to support business strategy



Planning and organising

Applying expertise and technology

Persuading and influencing

Deciding and initiating action

Formulating strategies and concepts

Writing and reporting

Presenting and communicating information

Creating and innovating




  • 10 year’s experience in quality / business management, system development and auditing
  • Experience / understanding of management system standards and accreditation schemes
  • IT literacy, innovation and pragmatism




  • Recognised quality qualification

  • Recognised Lead Auditor Qualification / IRCA Auditor


  • Member of Chartered Quality Institute


Millbank are an equal opportunities employer and welcome applications from all suitably qualified persons.


Millbank operates as an Employment Agency and Business.

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