Permanent | Full Time
The Systems Engineer is primarily responsible for the successful delivery of IT related projects that are on-time and on-budget. The role has an advanced troubleshooting ability and is highly knowledgeable in servers, storage and network related solutions. The refinement and application of best practice methods is critical to maintain a high level of quality and standardization in deployed solutions. The Systems Engineer is the direct escalation path for the helpdesk team and is responsible for in-person support at client offices. Through interactions with clients during support and project delivery the position shall collect feedback with the goal of identifying new opportunities and creating new solutions for discovered needs.
Secondary responsibilities include setup and deployment of internal servers, storage and network related solutions. The System Engineer has full access to the IDC co-location facility and all other network locations. The role is often called upon to develop and refine internal line of business application suites such as the professional services application, remote management and monitoring or business continuity and disaster recovery platforms. The position is responsible for documenting all projects deployed as well as any other processes that are repeatable in nature.
The Systems Engineer is the first escalation point for challenging support requests received by the technical services team. A response must be given as quickly as possible and escalations must be triaged according to impact and severity. It is imperative that the position maintain up-to-date knowledge on new hardware, software and methodologies to remain relevant as the IT industry evolves. The Systems Engineer is the subject matter expert in most hardware or software related inquires.
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