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Technical Engineer Expiring soon Paid Listing

95ac9356030c

Neuvo Canada

Negotiable

Richmond, Canada

Canada

Aerospace / Aviation Engineering

ASAP

03/07/2019

17/08/2019

Permanent | Full Time

Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.
 
If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all. 

Empower Your Future. Make a Difference.

Summary:

Subject matter expert for the role. Build, Configure, Install, and upgrade Servers and Workstations. Responsible for the implementation, testing and training on Conserus products, as well as providing advanced level of technical support and troubleshooting (hardware/software/network) to both internal and external customers. This includes installing and unpacking hardware, installing/upgrading/configuring servers and workstations, to ensure that system performance is in accordance to specifications for optimal patient care/regulatory requirements. Additional tasks include training on-site technical and clinical staff to be familiar with our product. This position requires 25-30% travel.

Responsibilities:

  • Deploying and configuring all purchased products and solutions
  • Responsible for onsite asset review included as part of the implementation and transition to the Support group
  • Performing software and hardware installation and/or upgrade, system configuration, quality testing, and documentation according to defined processes
  • Responsible for all parts issued for builds which include counting, recording, exchange, replacement, report shortages and filing RMA reports
  • Perform Final Quality Assurance for finished systems as assigned in accordance to the quality system
  • Customer Training on solutions as needed
  • Mentoring and Training internal personnel
  • Evaluate and drives development of standardized processes and training materials across the team
  • Resolve technical problems, analyze and evaluate issues that may occur during implementation
  • Analyzes and creates system installation architecture and configurations
  • Work closely with customers to benchmark, design, plan and implement optimal solutions
  • Be a technical lead for larger and complex projects
  • Ongoing relationship with Product management with respect to technical product development and vision
  • Support management with strategic initiatives
  • Support sales process with technical details during contracting phase
  • Environment:

  • Office Environment
  • Possible After hours work (evening\weekend)
  • Travel Required
  • Education:

  • Bachelor’s Degree in Computer Science; Computer Technology Diploma or equivalent or related experience.
  • MCSE and/or A+ Certification an asset
  • Minimum Experience:

  • Minimum 3 - 5 years experience as a senior Technical Engineer within particular product lines within IWS
  • Critical Skills:

  • Strong written and communication skills
  • Strong analytical and problem solving skills
  • Ability to handle concurrent and complex projects
  • Self starter, able to work independently without supervision
  • Team Player
  • Strong Customer Service skills
  • Excellent IT skills
  • Strong time management and organizational skills
  • Ability to coach and train
  • Act as resource to the rest of the team
  • Comprehensive technical knowledge of Conserus products
  • Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!



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